education.govt.nz

The Professional Role– Communication skills for school support staff with David Henton

Professional development (PD) Auckland

Posted: 12 October 2018
Notice reference #: 1H9mTq

This course will concentrate on developing relaxed, confident and effective personal and professional communication skills for secretaries, office managers, teacher aides and other ancillary staff in order to assist them in dealing with typical parent/staff/student situations.

We will explore:
1. How best to 'radiate professionalism' at all times
2. Ways to use conflict resolution and negotiation skills
3. Handling of difficult situations - both internal and external
4. Using the 80:20 rule for better planning and prioritising
5. Assertiveness skills

Learning Outcomes:

At the completion of the course participants will be able to:
1. Explain the concept of professionalism, in terms of specific action and measures
2. Outline specific negotiation approaches and explain the importance of understanding differing perspectives
3. Explain how to use reflective listening skills to diffuse tension and conflict
4. Outline the 4 step approach in handling difficult situations
5. Identify techniques used to manage time efficiently including prioritising and planning.

Enrol here: Kohia Centre

Events summary

Auckland

21 November 2018 – 21 November 2018

Further information

Contact: Kohia Centre

 09 6238977

kohia@auckland.ac.nz

tinyurl.com/yc3noda6

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